From your first viewing
to your first evening at home.
A clear guide to the conversations, documents and next steps along the way.
Your journey, step by step.
Your first viewing
Explore the location and layout, then discuss the current specification, price inclusions and timing. At Hilders Farm, the show home is available now, with move-ins from December 2026.
Your contact: Novo sales team
Choosing and reserving
Review the written reservation terms and ask about costs, deadlines and any conditions before committing.
Your contact: your named Novo representative
Legal steps and agreed details
Your solicitor explains the contract. Agree the home specification and any remaining choices in writing.
Your contacts: your solicitor and Novo
Keeping you informed
Agree how you will receive progress updates and who will answer questions as the purchase moves forward.
Your contact: your named Novo representative
Home demonstration and handover
Arrange to understand your home, its controls and the documents you will receive with the keys. Every Hilders Farm home comes with a 10-year structural warranty, a 12-month defect liability period and a full Energy Performance Certificate (EPC) as standard.
Your contact: Novo handover team
Settling in
Keep your handover information to hand and use the customer-care route if something needs attention.
Your contact: Novo customer care